Privacy Policy
Please note that by submitting information via this website, you consent to the collection, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.
1. DATA COLLECTION
Our process of customer data collection is carried out in accordance with the principles established under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Accountability – We are responsible for ensuring appropriate safeguards are in place before processing data, as well as ensuring compliance both when deciding to process data and throughout the processing activities.
- Lawfulness, fairness and transparency – We process data in a lawful, fair and transparent manner and inform individuals about how their data will be used.
- Purpose limitation – We only collect necessary, relevant data in relation to the purposes it is being processed for and do not use data for incompatible purposes.
- Data minimisation – We ensure that the personal data collected is adequate, relevant, and limited to what is necessary.
- Accuracy – We take reasonable steps to ensure that the personal data we hold is accurate and up to date.
- Storage limitation – We only keep data for as long as necessary for the purposes for which it was collected, or as required by law.
- Integrity and confidentiality – We maintain appropriate technical and organisational measures to protect data against accidental or unlawful alteration, loss, disclosure, or unauthorised access.
- Data subject rights – We provide individuals with the right to access, correct, erase, or restrict processing of their data, and the right to object to certain processing activities including marketing.
2. WHAT DATA DO WE COLLECT?
When a website visitor sends an enquiry, they are required to provide their name, surname, email address and telephone number.
In the event that a user does not make an enquiry on our website, we may still collect other information that does not directly disclose or relate to their identity, such as IP address, browser type, operating system, device identifiers, and browsing behaviour (e.g. pages visited, session duration). If the user is using a mobile device, we may also collect device-specific settings and identifiers. We may also receive limited information where users interact with our content through social media platforms.
Our services are not directed at children under the age of 18. If we receive personal data from a child under 18 years old, we reserve the right to delete it.
3. WHY IS DATA COLLECTED?
We collect website visitor and lead data in order:
- to process enquiries and maintain efficient communication
- to provide digital and personalised services
- to analyse online behaviour and better understand our audience
- to improve our services and website functionality
- to run communication and advertising campaigns (including retargeting) through various media such as email, social media, and search engines
4. CUSTOMER DATA DISCLOSURE
We do not sell, rent, or otherwise disclose personal information collected via our website to third parties in the ordinary course of business.
We may share information with trusted service providers who support the operation of our website and services, or where required by law, regulation, or a legal process.
5. DATA PROTECTION
We observe reasonable procedures to prevent unauthorised access to and misuse of personal data. Access to personal data is restricted to authorised personnel only and managed in accordance with this policy.
We also use security procedures, encryption, and physical safeguards to protect personal data stored on our systems.
We will retain personal data only for as long as necessary to provide our services, comply with legal obligations, and protect our business interests (including fraud prevention and detection).
6. EXTERNAL LINKS
This website may include links to external websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies to understand how they process personal data.
7. YOUR RIGHTS
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data (“the right to be forgotten”)
- Restrict or object to the processing of your data
- Request transfer of your data to another service provider (“data portability”)
- Withdraw consent at any time, where consent is the legal basis for processing
If you wish to exercise any of these rights, please contact us.
8. CONTACT (DATA ACCESS, RECTIFICATION OR ERASURE)
If you have any queries on the storage and use of your data, or if you no longer wish your information to be kept in our database, please contact us:
